Warranty Policy

Last updated: Q3 2026

1. Warranty scope

This policy applies to DABO's end-to-end deployment packages, including: GPU servers, storage/network equipment supplied by DABO, and the AI platform software (Local AI + Internal Knowledge Assistant) developed or integrated by DABO.

2. Warranty period

Hardware: standard warranty of 12–36 months depending on configuration and equipment manufacturer, as specified in the contract. Software: DABO provides maintenance, bug fixes, and updates for the duration of the active service contract.

3. Warranty conditions

Warranty covers manufacturer defects or technical faults occurring during normal operation, provided the system was installed and operated according to DABO's instructions.

4. Exclusions

Damage caused by natural disasters, fire, flooding, external physical impact, unauthorized modification/repair by a third party not authorized by DABO, or misuse/operation beyond recommended technical specifications is not covered.

5. Warranty claim process

Customers should contact DABO's technical support team via the email or phone number provided in the contract. DABO commits to responding and assessing the issue within 24–48 business hours.

6. Support contact

Email: info@dabotech.ai